Welcome to the Official Formula E Store! These Terms and Conditions ("Terms") outline the rules and regulations for using this website and the services offered. By accessing or using the website, you agree to comply with these Terms. If you do not agree, please refrain from using the website.

1. General Information

1.1 These Terms are a legally binding agreement between you ("the user") and V12 RS Retail Solutions ("we," "us," or "our"), which operates this website on behalf of the FORMULA E OPERATIONS LIMITED.
1.2 The website is built exclusively for Formula E merchandise and is managed by V12 RS Retail Solutions, located at 3455-B boul. Matte, Brossard, Qc, Canada J4Y 2P4.
1.3 We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after any changes signifies your acceptance of the updated Terms.

2. Eligibility

2.1 By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
2.2 You agree to provide accurate, current, and complete information when placing an order or creating an account.

3. Orders

3.1 All orders placed on this website are subject to availability and acceptance.
3.2 Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order; it merely confirms that we have received your request.
3.3 We reserve the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, errors in pricing, or suspected fraudulent activity.
3.4 If we cancel your order after payment has been processed, you will receive a full refund.

4. Pricing and Payment

4.1 All prices displayed on the website include applicable taxes unless stated otherwise. Prices can be viewed and paid in various currencies, which you may select based on your preference.
4.2 We reserve the right to change prices at any time without notice.
4.3 Payments must be made in full at the time of purchase using one of the accepted payment methods displayed at checkout.
4.4 In the case of pricing errors, we will notify you and provide the option to reconfirm or cancel your order. If we cannot contact you, the order will be canceled, and a refund will be issued.

5. Shipping and Delivery

5.1 We aim to dispatch orders within 1-3 business days. Delivery times may vary depending on your location.
5.2 Shipping fees, if applicable, will be displayed at checkout.
5.3 We are not responsible for delays caused by events outside our control, including but not limited to customs clearance, natural disasters, or courier delays.

6. Returns and Refunds

6.1 You have 30 days from the date of receipt to return an item for a refund, provided it meets our return policy criteria.
6.2 Returned items must be unused, with original tags and packaging intact.
6.3 Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
6.4 Shipping costs for returns are the responsibility of the customer unless the item is faulty or incorrect.

7. Intellectual Property

7.1 All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of the Official FIA Formula E Store or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
7.2 You may not copy, reproduce, modify, or distribute any content from this website without prior written consent from V12 RS Retail Solutions or Official FIA Formula E Store.

8. User Accounts

8.1 You are responsible for maintaining the confidentiality of your account details and password.
8.2 We are not liable for any unauthorized access to your account caused by your failure to secure your login information.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, V12 RS Retail Solutions and the FORMULA E OPERATIONS LIMITED shall not be held liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of our products.
9.2 In no event shall our liability exceed the amount you paid for the product or service in question.

10. Governing Law

10.1 These Terms shall be governed by and construed in accordance with the laws of Canada. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Canada.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:
Email: info.formulae@v12distribution.com
Address: 3455-B boul. Matte, Brossard, Qc, Canada J4Y 2P4