We want you to love your purchase! If you’re not completely satisfied, you can return your unworn merchandise for a refund. You have the right to cancel your online purchase within 30 days from the day after you receive your products—no explanation needed.

To initiate a return, contact us at info.formulae@v12distribution.com. A customer service representative will provide you with a return label and inform you of the return shipping cost, which will be deducted from your refund.

Return Address:
Goods Department
V12 RS Retail Solutions
BF Global Warehouse BV
Witveldweg 40,
5951 AV Belfeld,
Netherlands

If you receive a damaged or faulty product, your statutory rights remain unaffected by this policy. Please report faulty items using our contact form, and we will provide instructions to resolve the issue.