EU: Free Shipping

UK: Free Shipping

International: Shipping charges vary based on your location. The exact cost will be displayed at checkout.

Orders are typically dispatched within 3 working days after your order is placed. Delivery generally takes an additional 3-7 working days.

All orders are shipped from our warehouse in the Netherlands unless otherwise specified. Once your order is dispatched, you will receive an email with tracking details..

Yes, once your order has been dispatched, you’ll receive an email with tracking details. If you need to make changes to the delivery, you must do so directly with the courier.

If you’re not available at the time of delivery, the courier will leave a missed delivery note, and your package will be taken to a local collection point. You will have a set number of days to collect the package.

If the package is not collected in time, it will be returned to our warehouse. A refund (excluding shipping costs) will be issued, subject to circumstances.

• Within the EU: Orders delivered within the European Union are exempt from customs and import charges.
• Outside the EU: Orders may be subject to customs and duty fees upon arrival in your country. These charges are the responsibility of the recipient and vary based on local customs policies. Please check your country’s customs regulations for more details.

As a UK customer, do I need to pay additional duties?
No, UK customers will not incur additional duties or customs charges for deliveries from our Netherlands warehouse. However, additional fees may apply when returning items to us. Please confirm with your courier and refer to our Returns FAQs for more information.

Orders shipped to non-EU addresses are typically zero-rated for VAT. However, the total cost of your order will remain unchanged to ensure pricing consistency for all customers.

Currently, collection is not available. However, you may have the option to redirect your delivery to a local service center after placing your order. You can modify delivery preferences (date, time, or location) using the email from the courier.

In the rare event that your order or items are missing, we will work with the courier to resolve the issue. To expedite this process, please have your order number, shipment reference, details of the missing items, and any supporting imagery ready when contacting our customer service team.