Have a question regarding returns? Browse our frequently asked return/refund questions
RETURN VIA OUR PARTNER REBOUND
Register your return at our partner Rebound with your order number & Email address and follow the instructions on our portal.
- Simply register your return on our portal
- Scan your QR code at the post office
- Send your package secured to a local warehouse
- Don't worry about additional customs fees
RETURN BY YOUR CHOSEN CARRIER
Return your order by your own means and send it directly to our warehouse. Get a refund as soon as we receive your items
- Fill in this return form
- Put the form in your return package
- Send it to our warehouse address
- Choose a carrier and pay for shipping & customs
We hope you are a huge fan of your purchase. If you are not completely satisfied, you can return your unworn merchandise for a refund. We offer you the right to cancel your purchase bought online, without having to provide any reason, within 60 days from the day after you have received your products. We will issue you with a refund for the returned products, as we do not offer direct exchanges or swaps via post for online purchases. If you are wanting to exchange your online purchased products, please place a new order by scrolling and scoring the right products for you. To receive a full refund of your items, returns must be unworn and unused, with original tags and labels and, insofar reasonably possible, in original packaging. Returns will be inspected upon arrival before a refund is processed.
The cancellation period of your purchase expires 60 days after the day in which you or a third party designated by you, who is not the carrier, receives your products. To exercise your right of cancellation, you must notify us by means of a clear statement that you are cancelling your purchase, which can be done by either of the following two options. Remember, returns cost our planet and that is why you bear the costs for returning.
Return via our established returns handling partner, ReBOUND:
You can easily return your products via our partner, ReBOUND return platform. We have specially set up this return service to provide you with a quicker and easier return process. There is no need to separately report your return when using ReBOUND; simply fill out the instructions by clicking on the “Return Items” button below. After registering your return with ReBOUND you will see the costs for returning including the option, whereby for some options you do not have to print the return label yourself!
Return via your own courier:
You may also cancel your purchase by means of a written statement to firstname.lastname@example.org. Please always clearly indicate which products (article name/article number), order date, order number and your contact details.
Unfortunately, not by choice but by law, non-EU customers may be subject to additional charges and duties when returning the items to our warehouse in the Netherlands. In which case any extra duties and charges will be borne by you. Please check with your courier for a list of associated charges. If you cancel your entire purchase, you will receive all payments concerned, including any paid delivery costs. Please note that any additional costs resulting from your choice of a delivery method other than the standard delivery offered are excluded from refund. Payments will be made without delay and no later than 14 days after we have been informed of your decision to withdraw your purchase. We may however withhold payment of the refund until we have received your returned products or until you have provided proof of the returned products. If you only cancel and return part of your total order, the costs for delivery will not be refunded. Refunds will be reimbursed via the same payment method with which the original transaction was made. In some cases this may take up to 10 working days to appear in your bank account depending on your payment method provider.
stichd sportmerchandising B.V.
De Posthoornstraat 16
NL-5048 AS Tilburg
Any damages or faults upon receipt?
Your statutory rights, in particular in case of faulty or defective products, remain unaffected by this return policy. To report a faulty item please contact us via our contact form so we can provide you with instructions.