Customer help
Browse our frequently asked questions below, or scroll down to find our contact details.
Orders
- Can I change my order?
- I didn’t get an order confirmation
- I received a faulty item
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Payments
- What payment types can I use?
- Can I change the currency?
- Where do I find the terms of use of active promotions?
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Shipping
- How much is shipping?
- How long does shipping take?
- Do I have to pay customs charges?
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Returns
- Can I return an item?
- What is your return policy?
- I’ve not received my refund
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Products
- Are your products genuine?
- A product is out of stock
- Size guide
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Technical
- How do I change the site language?
- I'm having issues with the site
- My discount code isn’t working
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Contact us
Still not found the answer? You can contact us via the options below, or via live chat during business hours.
